Terms of Service

1. Service Overview

IncentiQ Pty Ltd ("IncentiQ", "we", "us") provides a compliance evidence capture and documentation platform for Research & Development Tax Incentive (RDTI) claims ("the Platform"). The Platform enables advisors and their clients to capture, structure, and manage R&D evidence against legislative requirements.

2. Pricing & Billing — Volume-Based Capacity Tiers

IncentiQ operates on a Volume-Based Capacity Tier licensing model. All fees are fixed annual amounts determined by the volume of documented R&D expenditure processed through the Platform.

2.1 Fee Independence Declaration

IncentiQ fees are software infrastructure licensing costs and are explicitly not contingent upon the success, lodgement, or approval of any tax return or offset. The fee structure is independent of any tax outcome and is determined solely by the volume of R&D documentation processed.

Unlike traditional R&D software that charges contingent fees, IncentiQ sells compliance data processing capacity, neutralising regulatory tail-risk for partner firms.

2.2 Tier Details

Advisor, Business, and Self-Serve tier pricing is published at incentiq.io/pricing and may be updated from time to time. All tiers are billed annually based on capacity (client workspaces for advisors, documented R&D expenditure for businesses).

2.4 Self-Serve Access

Businesses accessing the Platform without a IncentiQ Partner Advisor are subject to Self-Serve pricing, which is fixed at 2.0x the Partner Wholesale Rate for the corresponding tier.

2.5 Claimability Under Division 355

IncentiQ software licence fees are a qualified compliance expense and may be eligible for claim under the R&D Tax Incentive (Division 355, ITAA 1997). Businesses should consult their tax advisor to confirm eligibility.

3. Data Integrity & Immutability

All evidence and audit trail entries within the Platform are protected by industry-standard cryptographic hashing. Once recorded, data entries cannot be modified or deleted. Supersession chains maintain a complete history of all changes.

4. Advisor-Client Relationship

IncentiQ is an advisor-first platform. The advisor defines the claim setup and maintains professional responsibility for the R&D claim. IncentiQ provides the infrastructure and does not provide tax advice, legal advice, or professional opinions on R&D eligibility.

5. Intellectual Property

All client data uploaded to the Platform remains the property of the respective client or advisor. IncentiQ retains no ownership rights over client evidence, documentation, or R&D claim content. The Platform software, design, and proprietary algorithms are the exclusive property of IncentiQ Pty Ltd.

6. Service Level & Availability

IncentiQ targets 99.9% uptime for enterprise-tier subscribers. Standard and professional tiers receive best-effort availability. Scheduled maintenance windows will be communicated with a minimum of 48 hours notice.

7. Limitation of Liability

IncentiQ is a compliance documentation tool and does not guarantee any particular tax outcome. To the maximum extent permitted by law, IncentiQ's total liability is limited to the fees paid by the subscriber in the 12 months preceding any claim.

8. Termination

Either party may terminate the agreement with 30 days written notice. Upon termination, the subscriber will have 90 days to export all data. After the export period, data will be securely deleted in accordance with our Privacy Policy.

9. Governing Law

These Terms are governed by the laws of the Commonwealth of Australia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

10. Contact

For questions regarding these Terms, contact us at: support@incentiq.io